bae Casino & Sportsbook FAQ

When you register on bae, we ask for your email address, a username, a password, your mobile number, and confirmation that you agree to our Terms and Conditions. During registration, you also confirm that you are of legal age in your jurisdiction and that access to bae is permitted by local law. After registration, we send a verification email to confirm your address. Once verified, you can log in and begin the KYC process. Your mobile number is used for account recovery and security notifications. We do not share your personal information with third parties except as required by law or to process your transactions.

We require a government-issued photo ID (passport, national ID card, or driver's license) and proof of residential address (utility bill, bank statement, or rental agreement dated within the last three months). If you are registering from Jakarta, Surabaya, Bandung, or Medan, the same documents apply. Upload clear, legible images of both sides of your ID and your address document via the bae app or website. Our verification team reviews submissions within standard business hours. If documents are unclear or incomplete, we request resubmission. Once approved, you can deposit and withdraw funds. We keep your documents secure and do not share them without your consent, except as required by law.

If you cannot log in or suspect unauthorized access, contact our support team immediately via email or in-app chat. Provide your username and the email address associated with your account. Do not share your password with anyone. Our team will verify your identity using information from your registration and KYC documents, then help you regain access. If your account has been compromised, we can reset your password and review recent activity. We recommend enabling two-factor authentication if available and changing your password regularly. If you forget your password, use the password-recovery link on the login page — we send a reset link to your registered email address.

We support deposits via e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and direct bank transfers from local payment, online payment, e-wallet, and mobile banking. Each payment method has its own minimum and maximum limits set by the payment processor. Typical minimums range from a few thousand rupiah; maximums vary by method and your account history. You can view the exact limits for each payment method during the deposit process on bae. Deposits are processed immediately for e-wallets and local payment; bank transfers may take up to one business day depending on your bank. If a deposit fails, check that your payment method has sufficient balance and that you are using the correct account details. Contact support if a transaction is declined repeatedly.

We do not charge fees on deposits. Withdrawals are processed without bae fees; however, your payment processor or bank may apply their own charges. When you request a withdrawal, we display any applicable fees before you confirm. Withdrawal processing times depend on your payment method: e-wallet withdrawals (online payment, e-wallet, mobile banking) typically complete within one business day; bank transfers may take one to two business days. During holidays such as Idul Fitri or Idul Adha, processing may be delayed. You can withdraw to the same payment method you used to deposit, or to a different method if you have verified it. Contact support if a withdrawal is delayed or if you have questions about fees.

bae offers football betting on Liga 1, Piala Indonesia, Piala AFF, Champions League, and other international tournaments. We also offer live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger with multi-camera studios. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. We also cover esports markets such as Mobile Legends, Free Fire, and PUBG Mobile. Each game category has its own rules and betting options. You can browse available markets and games directly in the bae app or website. If you are new to a particular game, read the rules before placing your first bet. Our support team can explain game mechanics and betting options if you have questions.

Our loyalty programme rewards active members with points based on their activity on bae. Points accumulate as you place bets and play games. You can redeem points for bonuses, free bets, or other rewards. Your tier status is determined by your total activity over a set period. Higher tiers unlock better rewards and exclusive benefits. You can view your current points balance and tier status in your account dashboard. The specific rewards and tier thresholds are displayed in the loyalty section of the bae app. If you have questions about your points or tier status, contact our support team — they can explain your progress and available rewards.

You can contact our support team via email or in-app chat. Our team responds within one business day. When you email us, include your username and a clear description of your issue. Do not include your password or sensitive financial information in emails. For urgent account-access issues, use the in-app chat feature if you can log in, or contact support immediately. We are available during standard business hours. If you contact us during a holiday such as Idul Adha or Imlek, we will respond when we return to normal operations. For general inquiries, email is appropriate; for urgent issues, use in-app chat or call if a phone number is available.

bae is available only in jurisdictions where online gaming and betting are permitted by local law. Users are responsible for verifying that access to bae complies with the laws of their own jurisdiction. We do not offer our services in jurisdictions where online wagering is prohibited. If we discover that you are accessing bae from a prohibited jurisdiction, we reserve the right to suspend or close your account. For detailed information about service availability and legal restrictions, read our Legal NoticeIf you are uncertain whether bae is available in your location, contact our support team before creating an account.