bae Privacy Policy

This page describes what we collect when you use bae and how we keep that data protected. We take your privacy seriously and are transparent about our practices. When you create an account, deposit funds, or place bets on Liga 1 fixtures or live-casino tables, we collect certain information. We use that information only to operate our platform, verify your identity, process payments, and comply with applicable law.

We do not sell your personal data to third parties. We do not share your information with advertisers or data brokers. Our servers may sit outside your jurisdiction, but we apply consistent security standards across all locations. This policy explains what data we collect, how we use it, who has access to it, and what rights you have.

If you have questions about our privacy practices or want to exercise your rights, contact us via the channels listed at the end of this page.

What data we collect on bae

We collect information in several categories. First, we collect account information: your email address, phone number, full name, date of birth, and residential address. This is required to create your bae account and verify your identity.

Second, we collect identity documents. When you verify your account, you upload a photo of your ID (KTP, passport, or driver's license) and a selfie. We store these documents securely and use them only for verification purposes. Once verification is complete, we retain the documents for compliance and dispute resolution.

Fourth, we collect activity data. We log your bets, game sessions, withdrawals, and account changes. This includes timestamps, bet amounts, game outcomes, and account balance changes. We use this data to settle bets, process withdrawals, and maintain your account history.

How we use your data

We use your data for several purposes. First, we use it to operate bae — to create and maintain your account, process your bets, settle games, and manage your balance. Without this data, we cannot provide our service.

Second, we use it for verification and compliance. We verify your identity to prevent fraud and comply with anti-money-laundering regulations. We may request additional documents or information if we detect suspicious activity or if required by law.

Fourth, we use it for customer support. If you contact us with a question or complaint, we use your account information to assist you. We may also use activity logs to investigate disputes or account issues.

Third-party processors and data sharing

We work with third-party service providers to operate bae. These include payment processors, hosting providers, and customer support platforms. We share only the data necessary for each provider to perform their function. For example, we share your name and transaction amount with payment processors to complete deposits, but we do not share your full identity document with them.

We do not sell your data to advertisers, data brokers, or other third parties. We do not use your data for marketing purposes beyond sending you account notifications and service updates. If you wish to opt out of non-essential communications, you can adjust your preferences in your account settings.

We at bae are committed to protecting your privacy and using your data only for the purposes you have authorized.

Cookies and tracking

We use cookies to remember your login session and preferences. These are essential cookies — without them, you would need to log in every time you visit bae. We do not use cookies for tracking or profiling.

You can disable cookies in your browser settings, but this may affect your ability to use bae. We do not use third-party tracking pixels or analytics that follow you across other websites. Our analytics are limited to understanding how users navigate bae itself — we do not share this data with external parties.

Your rights and data access

You have the right to access your personal data. You can view your account information, transaction history, and activity logs anytime by logging into your bae account. If you want a complete copy of your data in a portable format, contact our support team and we will provide it.

You have the right to correct inaccurate data. If your name, address, or other account details are wrong, you can update them in your account settings. If you cannot update something yourself, contact support and we will assist.

You have the right to request deletion of your account and associated data, subject to legal and compliance requirements. We may retain some data for a limited period to settle outstanding bets, process pending withdrawals, or comply with anti-money-laundering regulations. Contact our support team to request account deletion.

Data security and retention

We protect your data using encryption, secure servers, and access controls. Our servers are located in multiple jurisdictions, including outside Indonesia. We apply the same security standards across all locations. We do not guarantee absolute security — no system is completely immune to breaches — but we undertake to maintain industry-standard protections.

We retain your data for as long as your account is active. After you close your account, we retain some data for compliance purposes — typically 5–7 years for transaction records and identity documents. We delete non-essential data (e.g., device logs) after 12 months. If you have specific questions about data retention, contact support.

If we experience a data breach, we will notify affected users via email and provide guidance on protective steps. We will also notify relevant authorities as required by law.

Jurisdiction and legal compliance

Our services are available only where local law permits. Users are responsible for verifying that access and use of bae comply with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

We comply with applicable data protection laws, including regulations in jurisdictions where our users are located. If you are in a jurisdiction with specific data protection rights (e.g., GDPR-equivalent laws), those rights apply to your data on bae.

If we receive a legal request for your data (e.g., from law enforcement), we will comply as required by law. We will notify you of such requests when legally permitted to do so.

Contact us about privacy

If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact us via email or in-app chat. Our support team responds to privacy inquiries within 5 business days.

You can also reach us by mail at our registered address. Include your account email and a clear description of your request. We will investigate and respond within the timeframe required by applicable law.

This privacy policy may be updated from time to time. We will notify you of material changes via email or by posting a notice on bae. Your continued use of bae after changes take effect constitutes your acceptance of the updated policy.