bae Casino & Sportsbook Terms

We at bae operate a sportsbook and casino platform in supported jurisdictions. These terms outline the conditions under which we provide our services — account opening, deposits and withdrawals, bonus terms, dispute resolution, and jurisdiction restrictions. By accessing bae, you agree to these terms in full.

Our policy covers football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slot games, and esports. We support Indonesian payment methods including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and major banks. All accounts must pass identity verification before you can deposit or withdraw.

This page sets out our commitments, your obligations, and how we handle disputes. If you have questions about any provision, contact our support team via email or in-app chat.

Account opening and verification on bae

When you open an account with bae, you provide your email, phone number, and personal details. We require that all information be accurate and current. You then upload an identity document (KTP, passport, or driver's license) and a selfie for verification. We review all documents and confirm your identity before you can deposit funds.

We reserve the right to request additional documents or information at any time. If we cannot verify your identity or if we suspect fraudulent activity, we may suspend or close your account. Verification typically completes within standard business hours. If there are issues, we notify you via email with clear next steps.

Deposits, withdrawals, and our payment policy

We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are credited to your account balance immediately (for e-wallets) or within the timeframe your bank specifies. Your balance is unified across all bae offerings — football markets, live-dealer games, slots, and esports.

To withdraw funds, navigate to your account settings and request a withdrawal. We process all withdrawal requests subject to identity verification. Withdrawals to e-wallets typically complete within a few hours. Bank transfers may take longer depending on your bank's clearing schedule. We do not guarantee fixed timelines for withdrawals; all requests are subject to our standard verification windows.

We reserve the right to decline or delay any withdrawal if we have reasonable grounds to suspect fraud, money laundering, or breach of these terms. If we decline a withdrawal, we notify you with a reason. You may contact our support team to discuss the decision.

Bonus terms and promotions on bae

From time to time, we offer bonuses or promotions to new and existing users. Any bonus offer includes specific terms — wagering requirements, expiration dates, game restrictions, or minimum deposit amounts. We set out these terms clearly when the promotion is advertised. You are responsible for reading and understanding all bonus conditions before claiming.

Bonuses are provided at our discretion. We reserve the right to modify, suspend, or cancel any promotion at any time. If we discover that you have claimed a bonus fraudulently or breached any bonus condition, we may reclaim the bonus and any related winnings from your account. Bonus disputes are resolved by our compliance team subject to these terms.

Dispute resolution and complaints

If you believe we have made an error or breached our policy, contact our support team via email or in-app chat. We acknowledge all complaints within one business day and investigate thoroughly. For complex disputes, our team may require additional information from you. We aim to resolve all complaints within 7 business days.

If we cannot resolve your complaint informally, we will provide you with details on formal dispute procedures. You may pursue escalation through our management team. We maintain a complaints log and track all resolutions. If you remain dissatisfied after our review, you may pursue remedies available under the law of your jurisdiction.

We at bae operate transparently — our terms, payment methods, verification process, and dispute resolution procedures are clear and consistently applied.

Responsible account management and user obligations

You are responsible for protecting your login credentials. Do not share your password or account details with anyone. We are not liable for unauthorized access if you fail to keep your credentials secure. If you suspect someone has accessed your account without permission, contact our support team immediately.

We reserve the right to suspend or close your account if we discover that you have violated any provision of these terms — for example, using multiple accounts, engaging in fraud, or attempting to manipulate our systems. Suspension is enforced immediately, and you forfeit any balance in your account pending investigation.

You must use bae only for personal, non-commercial purposes. We prohibit automated tools, bots, scraping, or any action that disrupts our platform. You may not use bae to launder money, evade sanctions, or engage in any illegal activity. Violation of these obligations may result in account closure and forfeiture of your balance.

Jurisdiction and service availability

We operate bae only in jurisdictions where our services are permitted by local law. Our services are available only where local law permits. Users are responsible for verifying that access to and use of bae complies with their own jurisdiction's law. We do not offer our services in jurisdictions where online wagering is prohibited.

If you access bae from a restricted jurisdiction, we reserve the right to suspend or close your account. We may be required by law to disclose your account information to regulatory authorities or law enforcement. You agree that we may do so without notifying you in advance.

• 1
  Your accountabilityObligation

  You are responsible for maintaining account security and ensuring your own compliance with local law.

• 2
  Our enforcementOur right

  We enforce these terms consistently and reserve the right to suspend or close accounts that violate any provision.

• 3
  Dispute escalationProcess

  Complaints are handled by our support team first; complex disputes may escalate to our management team.

Limitation of liability and our disclaimers

We provide bae "as is" without warranties of any kind. We do not guarantee uninterrupted access, error-free operation, or that all features will always be available. We are not liable for any losses arising from your use of bae — including lost funds, lost opportunities, or system downtime — except where we have breached these terms through our own negligence.

We do not guarantee outcomes. No bet or game is guaranteed to settle in your favor. Our platform calculates odds, probabilities, and payouts according to established rules — they are not guarantees. You acknowledge that all gaming and betting involves risk and that you may lose funds.

Summary of our policy commitments

We at bae commit to transparent operations across all our services. Our football markets (Liga 1, Piala AFF, Champions League), live-dealer tables, slots, and esports offerings all operate under the same core principles: identity verification before funding activity, secure payment processing, fair settlement of bets, and responsive dispute resolution.

We maintain clear audit trails for all account activity, deposits, and withdrawals. When disputes arise, we investigate thoroughly and resolve based on evidence. Our support team is available via email or in-app chat and responds to queries within one business day.

These terms may be updated from time to time. We notify you of significant changes via email. Continued use of bae after a change constitutes acceptance of the updated terms. For the full legal text or for questions about any provision, contact our support team. Our services are available only where local law permits — you are responsible for verifying compliance with your own jurisdiction's law.